Red Koncept Policies for Intangible Product & Service Sales
1) Terms and Conditions
Introduction:
These terms and conditions apply to all users of Red Koncept who purchase digital products such as software, e-books, courses, or other intangible services. By using the platform or making a purchase, users agree to comply with these terms.
Service Usage Terms:
- Buyers must ensure they understand the requirements and features of the product before purchase.
- Once a purchase is confirmed, the product is non-transferable and non-exchangeable.
- All products of Red Koncept are for personal use only. For commercial use or redistribution, a separate license is required.
Payment & Delivery:
- Products or services are provided after advance or full payment.
- Upon payment, the product download link or access details will be delivered to the buyer’s email or account.
- Product access will be confirmed within 24–48 hours after order confirmation.
Copyright & Intellectual Property:
- All digital products of Red Koncept are protected by intellectual property rights.
- No part of any product may be copied, modified, or used without prior permission.
Usage Limitations:
- Buyers receive a limited license for product use after purchase.
- If any product usage violates policy, Red Koncept reserves the right to terminate services unilaterally.
2) Return and Refund Policy
Return & Refund Eligibility:
- Once a digital product has been downloaded or accessed, it cannot be returned or exchanged.
- If a product does not function properly, buyers must report the issue within 7 days. Upon valid proof, a corrected product/service will be provided.
- If the product remains non-functional and cannot be resolved, a refund will be issued.
- Refunds for faulty products will be processed to the buyer’s original payment method.
Non-Refundable Cases:
- Refunds are not applicable if the buyer selects the wrong product or fails to review policies.
- Intentional misuse, damage, or illegal use of products will not be considered for refund.
3) Cookies and Privacy Policy
Data Collection:
- Cookies are used to operate the platform effectively. They help analyze buyer preferences and usage behavior.
- Personal information will not be shared with third parties without user consent.
Data Usage:
- Login details, purchase history, and browsing behavior may be used to improve future services.
- All data will be processed in compliance with GDPR and other international privacy regulations.
Optional Settings:
- Users may disable cookies, but certain services may be limited as a result.
4) Warranty and Guarantee Policy
Product Performance:
- Red Koncept ensures that all products function according to their stated features.
- Limited-time free updates and bug fixes will be provided for software.
Guarantee Terms:
- Any software error reported within 30 days will be resolved.
- Customer support is always available to address problems.
Guarantee Limitations:
- Issues caused by third-party software/plugins are not covered under warranty.
- Red Koncept is not responsible for service disruption caused by network failures or device incompatibility.
Conclusion
Red Koncept is a professional provider of intangible products and services. The above policies are designed to protect customer rights and ensure service transparency. The application of these policies is subject to Red Koncept’s final decision.
For any inquiries, please contact us at: info@redconcept.com